To establish and sustain a well-respected business in the fitness and health industry, you have to start with the basics. Brian Cannone, Health Club Chain Director of Operations, lists the essentials that will keep you on top of the competition.

Cleanliness

It’s not just what the customers see or use. Air vents, supplies and stocks room, baseboards, and other places hidden from view must be hygienic and orderly. Customers may not have access to them, but insects will. One stray cockroach is all you need to start losing customers’ business.

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