Inspect
Inspect all corners, rooms, and equipment. Everything must be squeaky-clean. Put premium on cleanliness because it is basic to the sophisticated and top-notch quality you’re trying to project.
Change Perspectives
Observe from the clients’ perspective. Approach your health club with a fresh eye, like you’ve never been there before. What is it like walking through the door? What is the first thing you see, hear, or feel? Mind everything – how the air smells from the door, how employees usher a client in, what procedures clients go through, and how long the wait is.
Level Up
After perfecting the delivery of your services, outdo yourself. It should be an endless levelling up.
The bottom line for any business is to deliver what the client wants in the best manner and time possible.